Tag Archives: Social media

Enough with the social media articles

From yesterday’s online New York Times comes a story titled “As Social Media Swirl Around It, Supreme Court Sticks to Its Analog Ways:”

The Web is ready, too. On Thursday, after the justices once again did not issue rulings in any of the biggest cases, news organizations blared the “news” to their followers. “BREAKING NEWS: No major decisions from Supreme Court today,” the Yahoo News site announced on its Twitter feed. Another Twitter user wryly observed: “Clearly all Supreme Court judges were unpopular kids in high school and, excited by all the attention now, are gonna drag this out.”

A year ago, in the minutes before the court announced its decision on President Obama’s health care law, Twitter users posted more than 13,000 messages a minute about the court. (By comparison, there were 160,000 a minute at the height of the presidential debate in Denver last year.)

And then today, another story headlined “A Panda Escapes From the Zoo, and Social Media Swoop In With the Net:”

To help find Rusty, a raccoon-size mammal with a striped tail and moon-shaped face, the zoo turned to social media, and suddenly half of official Washington broke from Serious Events to tune in to the saga of the runaway panda.

On Twitter and Facebook, the hunt for 11-month-old Rusty, whom the zoo acquired three weeks ago as a partner to a female panda named Shama, exploded in a mix of concern, humor and, this being Washington, the goring of political oxen.

“Rusty the Red Panda eats shoots and leaves,” Jake Tapper, CNN’s chief Washington correspondent, filed to Twitter.

Doug Stafford, a senior aide to Senator Rand Paul, Republican of Kentucky, called the escape a cautionary tale. “If we don’t use drones to spy on everyone, the pandas will win,” he wrote.

The zoo announced Rusty’s disappearance to its thousands of Twitter followers in a message at 11:51 a.m, which was retweeted nearly 3,000 times in an hour.

At midday, mentions of “Rusty” on Twitter nearly equaled those of “Obama.” ABC News started a blog with “live coverage” of the search.

“Please help us find Rusty,” the zoo pleaded on Twitter, explaining that he was last seen at 6 p.m. on Sunday and might be nearby “hiding in a tree.”

On its Facebook page, the zoo said keepers were combing the Asia Trail habitat, whereRusty and Shama live between the Japanese giant salamander and the small-clawed otter, since 8 a.m. But in an ominous note, the zoo said it was possible Rusty had been stolen.

Look, I get it. The New York Times has discovered social media, and it is on it. But please, please — stop with the constant stories devoted to people who…tweet. Or who post the occasional snarky Facebook post.

This is not news. This is actually rather mundane, and is best replaced by an article on almost anything else.

And yes, I realize I have just made the problem worse.

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The Facebook engagement debate

Courtesy of comScore whitepaper from July 26, 2011.
Courtesy of comScore whitepaper from July 26, 2011.

Nick Bilton of The New York Times recently noted that, at some point following the implementation of Facebook’s “Sponsored Posts” feature, his non-sponsored posts started receiving far less exposure than before:

Early last year, soon after Facebook instituted a feature that let people subscribe to others’ feeds without being friends, I quickly amassed a healthy “subscriber” list of about 25,000 people…

Since then, my subscribers have grown to number 400,000. Yet now, when I share my column, something different happens. Guess how many people like and reshare the links I post?

If your answer was over two digits, you’re wrong.

From the four columns I shared in January, I have averaged 30 likes and two shares a post. Some attract as few as 11 likes. Photo interaction has plummeted, too. A year ago, pictures would receive thousands of likes each; now, they average 100. I checked the feeds of other tech bloggers, including MG Siegler of TechCrunch and reporters from The New York Times, and the same drop has occurred.

What changed? I recently tried a little experiment. I paid Facebook $7 to promote my column to my friends using the company’s sponsored advertising tool.

To my surprise, I saw a 1,000 percent increase in the interaction on a link I posted, which had 130 likes and 30 reshares in just a few hours. It seems as if Facebook is not only promoting my links on news feeds when I pay for them, but also possibly suppressing the ones I do not pay for.

Following this article, Reuters’ Anthony De Rosa spoke to a Facebook rep and then posted a short list of three misconceptions that he implied Bilton — and/or others like him — had disseminated. Among them:

Misconception #1: Sponsored/Promoted Content is replacing organic content on Facebook I spoke to Vadim Lavrusik, Facebook’s journalism program manager. Here’s what he told me:

“One important thing to understand is that when someone promotes a post in feed and pays to promote it, the stuff that’s getting distribution organically still gets distribution, it doesn’t get replaced from feed. It may get a lower placement, but it doesn’t get replaced. And the placement of the sponsored post or promoted post is also based on the quality of that post (so promoted content still has a quality algorithm attached to it.) If the promoted post isn’t that good, it gets lower placement, but it will get more distribution either way because it’s being paid for, but it’s still takes quality into account.

The claim that I’ve seen explains it as if these paid posts replace organic posts, which isn’t the case. The News Feed algorithm is separate from the advertising algorithm in that we don’t replace the most engaging posts in News Feed with sponsored ones.”

This seems like a distinction without a difference. One can hardly blame Lavrusik for trying to disguise his employer’s tactics with this line of defense, but it’s not very convincing.

Why not? Well, first of all, he states that “when someone promotes a post in feed and pays to promote it, the stuff that’s getting distribution organically still gets distribution, it doesn’t get replaced from feed. It may get a lower placement, but it doesn’t get replaced.” But for all intents and purposes, being bumped to a lower placement is the exact same thing as getting replaced. Lavrusik knows this, of course, but it’s not in his — or Facebook’s — interest to acknowledge it.

Courtesy of Chitika.

Facebook’s News Feed is infinite: when you scroll down, it loads more posts. In other words, there’s no real estate scarcity going on here. As long as you keep scrolling, Facebook will keep loading. But much like Google’s search rankings, everyone knows that it’s generally the first listings that get by far the most attention. For example, this study demonstrates that just under 95% of all Google clicks come from the first page of search results. All subsequent results pages combined represent barely over 5% of click-throughs.

I’d venture a guess that the Facebook News Feed has a similar-looking curve. Of course, its average time-on-site is going to be a lot higher than Google’s, but the same laws apply — the farther down the page something is, the less likely it is that a user will see it. Sponsored Posts, by definition, push non-sponsored posts farther down the page. Ergo, they are less likely to be seen. So even if it’s technically true, when Lavrusik says a non-sponsored post “doesn’t get replaced,” he’s not saying anything meaningful at all.

My second disagreement with De Rosa on this point has to do with his conclusion:

There’s a few things that make Nick an edge case, someone who uses and experiences Facebook slightly differently than the broader membership. He was one of the privileged few who were “recommended” members to follow, which allowed him to gain a lot of followers early on. Most members have to scratch and claw to get noticed, a recommended user list gives you an opportunity to catapult your following in a less organic fashion. Just like on Twitter, it creates an inauthentic illusion of “influence,” and as much as I loathe that word and the next one I am going to use, “engagement,” the quality of that “engagement” goes down as your artificial following grows.

I also noticed that Nick tends to post a lot of links, instead of photo posts, which tend to get a lot more “likes” “shares” and comments. If they’re not getting that kind of (ugh) “engagement,” then they’re in turn showing up lower organically in your follower’s newsfeed. This is a feature, not a bug.

But as Bilton himself mentioned:

From the four columns I shared in January, I have averaged 30 likes and two shares a post. Some attract as few as 11 likes. Photo interaction has plummeted, too. A year ago, pictures would receive thousands of likes each; now, they average 100. I checked the feeds of other tech bloggers, including MG Siegler of TechCrunch and reporters from The New York Times, and the same drop has occurred.

In other words, Bilton is not comparing apples and oranges. He’s comparing similar posts from before and after Facebook’s methodology change. So De Rosa’s comment on the fact that user engagement differs by the type of content doesn’t apply here.

Anecdotally, I’m a fairly standard Facebook user: I have around 700 friends and I don’t believe I have any subscribers. (To be honest, I can’t remember whether I ever set up my profile to allow it.) And I’ve noticed very similar patterns to Bilton’s regarding engagement on my own posts. I can’t speak for Nick Bilton, but I’m quite sure I’m not an edge case.

Just to be clear, there’s nothing wrong with Facebook’s strategy here. Especially now that it’s public, its responsibility is to make money for its shareholders, and the implementation of Sponsored Posts makes a lot of sense on certain levels. Vadim Lavrusik’s defense is similarly understandable: he works for Facebook, so his slick reasoning is to be expected. But that doesn’t mean any of us should be remotely convinced by it.

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Technical problems

It seems social media and blogging platforms are just as difficult to use in China as one might expect. I’ve now tried (multiple times) to upload a photo or two to the blog, to no avail. So I suppose I’ll be sticking with text now, for the next few weeks.

Anyway, Happy New Year! I will try to post slightly more often during the next couple of weeks than I have for the last week or so (that is, none at all). But a lot of that will depend on how stringent the…ahem, controls are here.

The obvious Path forward

Middling social network Path has come up with a nifty new feature that should have been included in all social media platforms for years — the ability to search through your past:

Mobile social network Path broke down social network walls in the summer of 2012 by giving new users the option to import their Facebook, Foursquare and Instagram data.

Now, Path is playing up that feature as the best way to cull all your social updates (minus those from Twitter) into one big archive. Starting Thursday, that archive is searchable, making for a very unique and handy way to recall your memories. “We want people to basically use us as their social search engine,” says Path marketing director Nate Johnson. “Our goal is simple, to help people be close to each other.”

With Nearby and search, you can find anything you’ve shared to Path and Facebook, Instagram and Foursquare (assuming you’ve imported that data). That gives Path a huge leg up, because you can’t search for any past activity on those social networks.

Why this isn’t already the case on Facebook is a question I’ve wondered for a long, long time. Kudos to someone else for actually making it happen.

Twitter truth-telling

Slate reports on new research that raises the potential of machine-aided Twitter reading — that is, initial vetting of tweets for veracity, based on certain elements:

A 2010 paper from Yahoo Research analyzed tweets from that year’s 8.8 Chile earthquake and found that legitimate news—such as word that the Santiago airport had closed, that a supermarket in Concepcion was being looted, and that a tsunami had hit the coastal town of Iloca—propagated on Twitter differently than falsehoods, like the rumor that singer Ricardo Arjona had died or that a tsunami warning had been issued for Valparaiso. One key difference might sound obvious but is still quite useful: The false rumors were far more likely to be tweeted along with a question mark or some other indication of doubt or denial.

Building on that work, the authors of the 2010 study developed a machine-learning classifier that uses 16 features to assess the credibility of newsworthy tweets. Among the features that make information more credible:

– Tweets about it tend to be longer and include URLs.

– People tweeting it have higher follower counts.

– Tweets about it are negative rather than positive in tone.

– Tweets about it do not include question marks, exclamation marks, or first- or third-person pronouns.

Several of those findings were echoed in another recent study from researchers at India’s Institute of Information Technology who also found that credible tweets are less likely to contain swear words and significantly more likely to contain frowny emoticons than smiley faces.

But won’t many chronic Twitter liars simply absorb these lessons and tailor their tweets to trick the new algorithm? (Say that last part five times fast.)

+1: Google+ still alive and kickin’

Admit it: you thought Google+ was basically dead. (I know I did.) Turns out, the social network is very much alive and healthy:

Google today announced that it has 135 million active users checking their Google+ streams each month, up from 100 million in mid-September. If you run the math, that means Google+ is now growing at the same pace as Facebook when it was similarly sized.

Google announced the user growth alongside a new feature called “Google+ Communities” and enhancements to Google’s mobile photo app Snapseed. Its last user count update was on Sept. 17, meaning Google+ has added 35 million stream-active users in the past 2.5 months.

That means that every month Google+ is adding about 14 million stream-active users, the type of users most comparable to those on Facebook. As it happens, Facebook added monthly active users at almost the exact same pace between late August 2008, when it reached 100 million active users, and early April 2009, when it hit 200 million active users. That seven-month spurt resulted in growth of of 14.3 million users per month.

The hardest job in the world?

That may be slightly hyperbolic, but the New York Times Jerusalem bureau chief will always have his/her work cut out for him/her. And then shredded to pieces, castigated, and masticated ad nauseum. (Even just recently, I have also covered various unsavory aspects of the Times’ coverage of the Israeli-Palestinian conflict.)

In this regard, then, criticism of Jodi Rudoren is no different than the intense scrutiny faced by her predecessors (a line that most recently included Ethan Bronner, whose son served in the Israel Defense Forces). She got off to a rocky start earlier this year by doing things as downright treasonous as linking (via retweet) to a Hezbollah-friendly Lebanese news site and acknowledging the existence of Electronic Intifada founder Ali Abuminah, also in a tweet. (It should come as no surprise to anyone that Atlantic columnist Jeffrey Goldberg found all of this very upsetting.)

Well, she’s back in hot water again. As part of an otherwise very admirable step into social media (especially for an employee of an “old-fashioned” media institution), Rudoren posted the following commentary on her Facebook page on November 19, during the recent Israeli strikes in Gaza:

In terms of Sarah Sanchez’s q about effects on civilians, the strange thing is that while death and destruction is far more severe in Gaza than in Israel, it seems like Israelis are almost more traumatized. The Gazans have a deep culture of resistance and aspiration to martyrdom, they’re used to it from Cast Lead and other conflicts, and they have such limited lives than in many ways they have less to lose. Both sides seem intensely proud of their military “achievements” — Israel killing Jabari and taking out so many Fajr 5s, Hamas reaching TA and Jeru. And I’ve been surprised that when I talk to people who just lost a relative, or who are gathering belongings from a bombed-out house, they seem a bit ho-hum.

It was this last word — “ho-hum” — that sparked an avalanche of criticism. This flood of responses included one from Philip Weiss, founder of Mondoweiss.net and a fierce critic of Israeli government policies towards the Palestinians. He posted an article extensively analyzing Rudoren’s “ho-hum” comment, as well as previous statements she’s made, and concluded the following:

Rudoren was posted to Israel last June with her family, and we have a couple of times now…commented that she seems culturally bound inside the Israeli experience. These observations in the Facebook shtetl support that view.

When, to her credit, Rudoren linked to Weiss’ column — calling it an “incredibly unfair analysis of my Facebook posts, taking everything out of context to support his agenda” — many of her Facebook subscribers took to her comments section to air their perspectives, including me:

I hate to say it, but “they seem a bit ho-hum” is something you would never see printed in the NYT — or anywhere else — about Israelis/Jews. I’m not even saying it was deliberate bias, but just that certain narratives become reinforced through sheer force of habit and complacency. That was irresponsible phrasing.

Others voiced similar concerns. (The response was not unanimously of one mind, however. Several commenters registered disgust for Philip Weiss, for example.) The next morning in Gaza, Rudoren again — to her credit once more — took to Facebook to explain herself:

My feeling is that my posts on social media have to adhere to the same fairness standards as my work in the NYT itself, but not to the same tone or content standards as I try to bring a bit of reflection/behind the news. So while people are right that I would absolutely never use a term like ho-hum in the newspaper in this situation, I might well use a different word, and probably many more of them, to describe what I have experienced as a kind of numbness and, frankly, strength in the face of all that is happened to the people here. Steadfast probably would have been a much better choice.

I did not at all mean to imply that people were indifferent to the suffering, or uncaring, or unfeeling — they are passionate about their cause, deeply connected to the land being destroyed, with incredibly close extended families loved and honored above all else. What I meant was that their reaction to the literal things that had been happening this week was (mostly) outwardly calm, even, stoic. There is little panic and little public display of emotion (whether sadness or anger) that you might see in other cultures. Talking to people has made me think this is a mix of resignation, routine and resistance, along with a religious viewpoint that views death in this context as a sacrifice, of course, but also a worthy one.

Whether or not Rudoren’s elaboration was entirely honest is certainly debatable. But whatever its degree of veracity, it appears that such off-the-cuff statements will no longer be forthcoming from the freshman Jerusalem bureau chief. Today, New York Times public editor Margaret Sullivan (who yesterday also tackled the allegedly “Orwellian” captioning of a Gaza photograph that appeared in the newspaper) took Rudoren to task for her social media commentary:

Now The Times is taking steps to make sure that Ms. Rudoren’s further social media efforts go more smoothly. The foreign editor, Joseph Kahn, is assigning an editor on the foreign desk in New York to work closely with Ms. Rudoren on her social media posts.

The idea is to capitalize on the promise of social media’s engagement with readers while not exposing The Times to a reporter’s unfiltered and unedited thoughts.

Given the spotlight that the Jerusalem bureau chief is bound to attract, and Ms. Rudoren’s self-acknowledged missteps, this was a necessary step.

The alternative would be to say, “Let’s forget about social media and just write stories.” As The Times fights for survival in the digital age, that alternative was not a good one.

Some would argue, however, that this nebulous middle ground is the worst position of all. The Times stakes a large part of its reputation on the lofty notion that its reporting is utterly devoid of bias, an idea that implicitly extends to the reporters themselves. Of course, it is impossible to be utterly devoid of opinions and biases developed through experience, research, or otherwise (also known as “living”).

As this inherent contradiction — practiced far and wide by mainstream media establishments — is subjected to increasingly incisive scrutiny by the likes of Jay Rosen and others, some organizations (especially those being distributed primarily via the Internet) have taken to disclosing political leanings and other relevant information upfront, and allowing readers to decide for themselves whether the reporting is worthwhile.

But in the case of Rudoren, it appears the New York Times is doing neither: now that it is no longer able to plausibly deny the existence of a functioning analytical brain inside its Jerusalem bureau chief’s head, it has decided to censor her, instead of embracing the newfound transparency of her possible innate biases. In fact, Rudoren’s critic, Philip Weiss, is among the frustrated:

Count me an unhappy reader. I like the transparency of social media, I like to know about reporters’ biases. The Rudoren moment showed us that even reporters for the most prestigious journals are real people with real responses, for better or worse; and I believe that Rudoren’s apprehensions about Palestinian culture are widely shared in the US establishment (indeed, I have admitted my own apprehensions re Islam). In the unfolding of the story, we got to see Rudoren, who is a smart, tough, thoughtful person, respond and evolve before our eyes. Now the Times, worried about its authority being diminished, needs to pull the curtain.

Chimes in Pamela Olson: No more unfiltered thoughts from Mrs. Rudoren– it probably would have happened sooner or later anyway, but it’s a pity.  It was a fascinating look into the mind of an establishment journalist just getting her feet wet, unconscious biases and all, revealing things that are supposed to be kept well hidden.  It’s always fun to watch the newbies– reporters, politicians, thinktankers– slowly learn the various orthodoxies they must adhere to.

Fellow blogger, friend, and Middle East obsessive Max Marder is on the same page:

For many, Rudoren’s social media activity has provided a refreshing peak into the way she covers her beat. She should not be criticized for talking to, or sympathizing with, actors on the fringes of the Israeli-Palestinian political spectrum as long as her reporting remains unbiased. The Times decision to attach an editor to her desk to supervise her social media use will prevent its readership from gaining insight into its reporter’s true feelings.

This decision sets a dangerous precedent. In journalism and in social media, as in politics writ large, censorship has been delegitimized and transparency is the ideal. The Times should know better.

Noted Israel critic Glenn Greenwald expressed similar concerns:

The reality is that all human beings – even including journalists – see the world through a subjective prism, and it is impossible to completely divorce one’s assumptions and biases and cultural and political beliefs from one’s observations and “reporting”. It is far better to know a journalists’ biases than to conceal them or pretend they do not exist. Having a window into what Sullivan calls “the unfiltered and unedited thoughts” of journalists is of crucial value in knowing that these biases exist and in knowing what they are – which is precisely why the New York Times acted so quickly to slam that window shut.

Me? I’m a bit conflicted. The New York Times‘ solution feels excessively heavy-handed and, worse, effectively eliminates any incentive for someone like me to bother following Jodi Rudoren’s Facebook and Twitter feeds anymore. At the same time, even if Rudoren’s reporting itself appears to be at least superficially neutral, her troubling Facebook comments leave an open question as to whether she is truly approaching the Israeli-Palestinian conflict with an open mind. (Given her predecessor Ethan Bronner’s own familial entanglement, it can surely be said that the Times has followed a somewhat risky path in its Jerusalem appointments.)

I’m still willing to give her the benefit of the doubt. As Max Marder has pointed out (both in his post and in conversation with me), when it comes to this particular conflict, it is often difficult to distinguish bias on the part of the Times from one’s own political stance on the subject. Whatever mistakes Rudoren may have made so far, it seems likely that we’ve now lost an interesting source of first impressions from a newcomer to the region, thanks to the (understandable) skittishness of her employer.

Then there were Path, Pinterest, and Highlight: do we have too many social networks?

First it was Facebook and Twitter. (Or not even “first,” since those products were actually preceded by Friendster, MySpace, et al.) Now it’s Foursquare, Tumblr, Flickr, Pinterest, Path, and Highlight. Social networks are proliferating, but the addition of each new app/network is diluting the quality of the whole social experience.

In some (but not all) ways, social networking is a natural monopoly. The best customer experience is only possible when a large number of people are using the same service. The more fractured the space becomes, the less likely any of your friends are to be using the specific network you prefer. And this makes the entire social experience less valuable — both for prospective social media users looking to get involved for the first time, as well as for existing users looking to expand their digital influence/footprint.

I just downloaded Path on my Android smartphone the other day and, while I must admit that I haven’t spent much time with it, it’s a little unclear to me why anyone should bother using this over, say, Facebook, which already does the same thing (and more) and has the additional value of being used by nearly everyone I know. There is some merit in using multiple online tools — Facebook, for example, has yet to establish a blogging service capable of wooing customers away from Tumblr, WordPress, Blogspot, and the like — but much of today’s social sphere is simply redundant. Foursquare, or Facebook check-ins, or Google Latitude? They all do basically the same thing to varying degrees of success, but the existence of all three of them means that, at any given moment, relatively few of my friends are using any specific one of them.

Of course, the counterargument is that the presence of this competition is the very driver of innovation in the field. This is undoubtably true, and perhaps more importantly, there is no good way (nor would it be a remotely good idea) to force everyone to use a specific service anyway. But it is starting to feel as if the hyperactivity in social media these days is reducing the quality for everyone. I suppose the best we can hope for is that the presence of all these startups will force the big names like Facebook and Google to incorporate more of the best ideas into their own products. That is hardly an ideal free-market scenario, but it may be the best option we have at the moment.

Rescuing the Facebook generation

For the November 25th issue of The New York Review of Books, author Zadie Smith contributed an essay titled “Generation Why?” Ostensibly, the column was a review of Aaron Sorkin’s much-ballyhooed film, The Social Network, but Smith clearly had bigger fish to fry than nerdy billionaires (especially since Sorkin and director David Fincher had already undertaken this task so elegantly themselves).

No, the issue at stake was not Facebook but the “generation” for which it was created and for whom, perhaps, its existence circumscribes theirs. Smith, in attempting to extricate Facebook from its inevitable foundation myths, nevertheless concludes that she will someday “misremember my closeness to Zuckerberg [she, too, was on Harvard’s campus for Facebook’s birth in 2003], in the same spirit that everyone in ‘60s Liverpool met John Lennon.” And yet an acute sense of separation haunts her, as much for its seeming incongruity (Smith is only nine years Mark Zuckerberg’s senior) as for its depth.

“You want to be optimistic about your own generation,” Smith muses, with a touch of nostalgia. “You want to keep pace with them and not to fear what you don’t understand.” She would be wise to heed her own advice. For what she contends in “Generation Why?” – that for the unwashed masses who fancy Facebook, Twitter, et al among life’s requisites, their online reincarnations have themselves become unhinged from, or even superseded, reality – is as emblematic of the anachronisms of the old-guard cohort (whom she affectionately dubs “1.0 people”) as it is a functional indictment of their successors.

The New Yorker’s Susan Orlean stumbles into the same trap, albeit somewhat more amiably. On her blog, “Free Range,” she posits a new hierarchy of friendship: the Social Index, a ranking of relationships by the relative frequencies of online vs. offline contact. “Human relationships used to be easy,” she explains. But “now, thanks to social media, it’s all gone sideways.” Orlean then proceeds to delineate these subtle distinctions: between “the friend you know well” and “the friend you sort of know” and “the friend, or friend-like entity, whom you met initially via Facebook or Twitter or Goodreads or, heaven help us, MySpace,” and so on. Wisely, she keeps the column short and employs a jocular tone, one whose comic value is reaffirmed by her promotion of the Social Index on – where else? – Twitter, using the hashtag #socialindex.

But one can detect a beguiling undercurrent of cynicism beneath Orlean’s evident joviality. What Zadie Smith and Susan Orlean share – in addition to their niche of the “celebrity lifestyle” whose attainment, Smith assures us, is the raison d’être of the Facebook generation – is the creeping suspicion, despite reaching a career zenith, of their continuing exclusion from the proverbial “Porcellian Club” of Zuckerberg’s collegiate fantasies. This, then, is a fate to which both they and those they pity are likewise consigned. The irony, of course, is their refusal, or inability, to identify these “People 2.0” as their kindred spirits.

Smith opts instead for the appeal to authority. In this case, that role falls to Jaron Lanier, a “master programmer and virtual reality pioneer.” (Smith, who is 35, quickly reminds us that Lanier, 50, is “not of my generation,” an assertion whose brashness once more belies her commonalities with that perpetually group-conscious underclass of Facebookers.) Quoting extensively from Lanier’s book, You Are Not a Gadget, Smith appropriates the tech-philosopher’s arm’s-length aspect toward technology as her own, spraying the reader with snippets of his wisdom. (In the book’s preface, Lanier cautioned against this Girl Talk-esque brand of mishmash, lamenting that his words would be “scanned, rehashed, and misrepresented by crowds of quick and sloppy readers into wikis and automatically aggregated wireless text message streams.”)

But Smith and Lanier have separately, and preemptively, doomed themselves to contemporary irrelevance by adhering to a retrograde narrative of the modern condition. Together, their worst nightmare is the narrowing of human existence into unintentionally confined spaces. This process takes place via “lock-in,” a series of inadvertently interacting steps which, taken together, preclude the possibility of reversal or alteration. Such was the case, Lanier argues (and Smith dutifully recounts), in the invention of the MIDI file type, a once-cutting edge format for storing and playing digital music, whose binary limitations preternaturally forced the beautiful infinity of analog melodies into a prepackaged sepulcher of bits and bytes. Once the standard had been formalized, the jig was up: there was no turning back. Music had forever changed, and not necessarily for the better. Lanier unwittingly reformulates – on behalf of the self-described “software idiot” Zadie Smith – these same fears in regard to social media.

These visions of doom are misplaced. One can feel almost viscerally the bored sighs emanating from countless millennials’ diaphragms as Zadie Smith ages before their very eyes: “When a human being becomes a set of data on a website like Facebook, he or she is reduced. Everything shrinks. Individual character. Friendships. Language. Sensibility. In a way it’s a transcendent experience: we lose our bodies, our messy feelings, our desires, our fears.” Such generous hyperbolizing obscures whatever consideration Smith’s fretting may warrant on the margins. If rescuing this Lost Generation is her utmost objective, then her plea for sanity, easily mistaken for groveling, will scatter Zuckerberg’s millions of disciples like so many cards in a two-bit parlor trick.

Notably, Zadie Smith gently ridicules the Facebook era’s emphasis on connectivity, remarking snidely that Zuckerberg “used the word ‘connect’ as believers use the word ‘Jesus,’ as if it were sacred in and of itself.” The quality of those interactions, she worries, is not worth the minimal effort exerted to vivify them. And yet she comes agonizingly close, on multiple occasions, to grasping the essence of this generation that remains simultaneously adjacent to, but seemingly unreachable from, her own. “Watching this movie, even though you know Sorkin wants your disapproval, you can’t help feel a little swell of pride in this 2.0 generation,” Smith concedes. “They’ve spent a decade being berated for not making the right sorts of paintings or novels or music or politics. Turns out the brightest 2.0 kids have been doing something else extraordinary. They’ve been making a world.”

Sound familiar? It should. The specter of John Lennon, the one “that everyone in ’60s Liverpool met,” haunts every word of “Generation Why?”  Even Zadie Smith, for whom Lennon (unlike Lanier) is clearly not a peer, cannot ignore the contemporary relevance of the former’s transformative impact on society. Culture may move more rapidly in the digital era than it did in the 1960s, but its disruptive rhythm has survived largely intact. Rebellion, experimentation, innovation: these are all hallmarks of the creative subculture, as each subsequent breakthrough quickly buries its predecessors. Mark Zuckerberg, then, is the spiritual descendant of John Lennon’s “Imagine.” We are, indeed, all connected (much to Smith’s everlasting surprise).

This is the epiphanic truth that the Facebook generation has uncovered, even if in so doing they remain blissfully unaware of the historical import of their actions. To be sure, their self-absorbed ignorance of a chronology of innovation is itself a product of the ever-shifting nature of modern culture. A generation once encompassed two or three decades; now, an absence of even five years from civilization would reduce the most precocious techie to the countenance of a Luddite. But, somewhat paradoxically (considering her alarm at Facebook’s social impact), Smith digests technology’s ephemeral nature with ease, as she states at the end of her essay: “I can’t imagine life without files but I can just about imagine a time when Facebook will seem as comically obsolete as LiveJournal.”

If this is the case, then what, precisely, is the cause for concern? Conceivably, Zadie Smith, who teaches literature, senses an intellectual fence over which the social media-savvy yet literarily deficient minds of her young charges are unable to vault. Perhaps, for a ponderous writer such as Susan Orlean, who once penned a 282-page paean to orchids, it is a fear of losing her audience to ever-decreasing attention spans. For Jaron Lanier, it may be the horror at a remix culture in which the devolution of works of art into haphazardly scissored segments (à la David Shields’ Reality Hunger) threatens the very nature of public expression. Perhaps Zadie Smith and Susan Orlean and Jaron Lanier and so many others of their age and temperament, finding themselves unable to “keep pace with [the younger generation],” succumb to the all-too-human instinct to “fear what [they] don’t understand.” In short, they face the same challenge that confronted the parents and teachers and writers of the ‘60s generation, fifty years later. They, like Mark Zuckerberg and the hordes of Facebook users who followed him in the quest for digital immortality, face the fear of oblivion.